Your AI workforce for insurance agency operations
Insurance agents should be growing relationships,
not doing admin.
Decoder staffs your agency with AI workers. They do the operational work. Your licensed people decide what happens next — and get their week back.
Book a demoWe replace the work, not the workers. Your team keeps every judgment call.
01 · The problem
Your best people spend half their week on admin.
The people who win and keep the business are re-keying data between the management system, carrier portals, email and documents. Every policy adds more coordination, and every busy week pushes client work to the edges.
MON6h admin
TUE5.5h admin
WED5h admin
THU4.5h admin
FRI5h admin
15h client · 8h internal & travel · 26h admin
15 hrsclient-facing time in the account manager’s week
26 hrsadmin done by the account manager, mostly reviewing and approving
0 hrsof admin now done by the AI worker, around the clock, with your approval
40–60%of licensed staff time goes to admin instead of relationships and growth
Source: Decoder analysis of mid-market agency operations.
See the results when that capacity comes back02 · The shift
Software waits to be asked.
The work doesn’t.
Agency operations start with events: a renewal comes due, an email arrives, a policy changes, a claim is filed. An AI worker watches for the event, runs the work across every system it touches, and brings your team only the decisions that require licensed sign-off.
How software worksIdle · 0:00 since the last request
Waiting for someone to click…
How the work worksLive · 0 events · 0 actions started
AMS
Email
Carrier portals
Work started, no request neededDecisions routed to your team
100,000+operational activities run through a typical mid-market agency each year
Source: Decoder analysis of mid-market agency operations.
How the platform runs event-driven work03 · The turn
Built before AI.
Competing like you were built after it.
What ADP did for payroll, Decoder does for agency operations. The relationships, appointments and book are already yours. Decoder adds the operating model and AI economics.
The next great agencies won’t all be new. Most of them already exist.
AI economics
More capacity without more headcount.
Best fit Built for independent insurance agencies with 10+ staff.
Why Decoder is built for established agencies04 · The AI worker
We don’t sell your agency software. We staff it with AI workers.
An AI worker learns your procedures, carrier appetites, client history and exceptions. It works inside the systems you already use, carries real workload from day one, and writes completed work back where it belongs.
AMSReads & writes records
Carrier portalsLogs in & submits
EmailReads & writes emailReadsNew email from Ridgeline asking to renew their package policy
DocumentsReads & writes PDFs
AI workerAlways on
1 workerreturns the capacity of a top-quartile account manager while your licensed team stays in control
05 · The proof
The renewal still needs a licensed decision.
It no longer needs the week around it.
Decoder gathers the record, works across carrier portals, assembles the comparison and presents the decision. Your licensed team chooses the strategy, coverage and recommendation. The work moves. Your team decides.
youDetect
youGather
youPrepare
youMarket
youCompare
youDecide
youComplete
youDetect
youGather
youPrepare
youMarket
youCompare
youDecide
youComplete
◆ Decision points where judgment is required stay with your team.
6–12 hrshands-on time today, spread across a week of elapsed time
30 minof licensed attention, at the three moments judgment is required
06 · The Decoder Preview
Anyone can demo their software.
We demo your agency.
Decoder connects read-only to your own management system and files, changes nothing, and returns your Agency Operations Blueprint: found money named and priced, trapped capacity quantified, and a sequenced roadmap. You keep it either way.
Day 1
Pull the dataRead-only exports from your management system: the activity log, the book of business, the staff roster, and the open-item, commission and submission reports.
Day 2
Discovery callA discovery call with each department, a sample of real service emails, and walk-throughs of the workflows as your team actually runs them.
Day 3
Cost the workEvery logged activity priced by handling time and the role that did it. Where the hours go by task, by person and by department, and which work lives outside the system.
Day 4
Revenue against labourCommission set against task cost by carrier, line of business and customer. Loss-making relationships, seasonality, the open backlog, and the data fixes needed.
Day 5
Size the opportunityThe automatable pool as a floor, the licensed capacity it frees, the work families to start with, and what Decoder deploys against each finding, in which phase.
BlueprintReady to review
Your agency operations blueprintWhere the labour sits, what it costs, what automation frees, the deployment sequence, and the decisions for leadership. Yours whether or not you go further.
5 daysfree, read-only, and about one hour of your time to get started
Ready when you are
See your own agency
running in Decoder.
A focused conversation is the first step. We’ll show you Decoder, learn where the work is backing up and map the path to a read-only Preview of your operation.
Book a demoGrow the book. Not the admin.